> It wasn't a customer demanding their seat - United decided, after the customers had
> all boarded, that they needed to ferry four flight attendants on this plane. They
> kicked off four paying customers so they could ferry four of their staff.
I understand overbooking and removing a paid passenger from its seat is truly at fault here. But really, does that entitled spoiled child behavior some people have were any useful? Did he get to see their patients the next day? No, now he needs reconstruction surgery and excuses to demand the airline for millions (which is probably what he really wanted).
What's next? Disobeying any authority will be allowed as long as you are a minority? Are they worth to your obedience only when they're searching for flight threats on your own flight, just not when you're asked to get out not mattering the reason? Do customer complaint departments don't exist? How did he expect to disobey would work it doesn't matter what? That was some nice spectacle coming from supposedly an educated person, more like a 5 year child who doesn't want to visit a dentist.
In a fair world he would be penalized for not complying to authorized personnel orders. That is as belligerent as a criminal not stopping when asked to. So think about it the next time you get robbed but no one got caught because the criminal didn't stop. And they aren't allowed to use brute force anymore for them being citizens nor customers just like any other criminal.