> A passenger being drunk is their own fault. If they're a threat or nuisance to other
> paying passengers - then it is within the airlines right to have that drunkard taken
> off the plane or restrained in some manner. Being told you need to leave the plane
> and not providing some other reasonable option is on the airline. Not a good
> comparison. Also, it's not paying the airline to be treated as nice or shitty as they
> want to treat you. As a customer/passenger, you have an amount of trust you're
> putting into the staff. They can say "You'll need to sit here", "fasten your
> seatbelt" or something like "No passengers allowed in the captains cabin." "Don't
> attempt to open the bay doors while in flight"... Well, some things are obvious and
> don't need to be said. All of those are WITHIN REASON. There was no reason to resort
> to violence towards a person that wasn't belligerent or making a scene... The only
> reason for the "scene" was the actions of the security personnel. He only gets a
> license to be an violent asshole because of his title, or some card in his wallet.
> That still doesn't make what happened right.
> You speak of the passenger/customer acting like a "Spoiled Brat". Yes, he did first
> volunteer, but it wasn't made clear that he'd be late for something IMPORTANT. Had he
> known that he'd be late he wouldn't have volunteered to begin with. It's within his
> rights to change his mind. No exceptions. Why isn't the security person labeled as a
> "Spoiled Brat"? Or whoever it was that gave him the order to forcibly remove the
> passenger? Couldn't they find anyone else to get off the flight? Why aren't the staff
> members that had a priority over this passenger called "Spoiled Brats"?
It's a given security guards and staff members didn't follow a proper behavior. My complain is this guy is playing the victim role and all fall for it because he is old and Vietnamese. There is also the right for the rest of passengers to take off an already delayed flight and their own reasons for not to leave the plane. So you are a doctor that needs to meet patients the next day? Big deal, everyone else could be an influencer like him that needs to save the world tomorrow too and they have to be believed only because they say so.
Now he spends three days at the hospital, and who knows how long more between surgeries and lawyers. It looks like he could in fact delay his "important" obligations without major problems after all. It's also not unheard of flights being delayed for many reasons, that should be into any person's schedule consideration. Sometimes is as simple as the weather, some others as complex as belligerent customers who won't follow authorized personnel orders and play the victim role when the situation could be handled in a civilized way from the start.
You are supposed to be in a first world country, make use of it. Where I belong cheap airlines don't give you $800USD and a hotel room, they simply kick you out and you have to look your own way. My family spent two extra days in Cancun with a family member because there weren't available seats to Mexico City.