> At my work we recommend people buy Dell because they to us seem like brilliant > machines. Rarely does one fail that isn't by user fault or someone else's fault (like > AMD/NVidia chips overheating and cracking the BGA joints). Very few times has there > been a board failure.
Because they are brilliant machines, and the customer support is equally brilliant if you invest in a decent warranty plan.
I once had a Dell laptop. It worked great for about two years, then the graphics card died. The support people were courteous and offered to send a tech out to install the new graphics card, but were happy to let me install it on my own.
I installed it, and about a year later the card died in exactly the same way. I figured at this point that there was something faulty with the motherboard that was killing the GPU. They agreed, and mentioned that given that the same issue has happened twice now, my system qualified for full system replacement.
They ended up sending me a brand new laptop with roughly the same specs, though it had about twice the hard drive space and an extra two gigs of RAM. They shipped me a box with pre-paid postage to ship the old laptop back, and that was the last I had to hear of it.
The new laptop ended up last upwards of 3+ years. The new laptop was shipped out in early 2009, and it kept slogging along at least until early 2012 when I moved to a different state. At that point the screen's connection had gone bad so it could only be run via an external monitor, and I had barfed beer on the keyboard about six months prior so it needed an external keyboard because the 'A' key was killed as a result, so I had left it to one of my roommates as a Skype box. As far as I know, it's still going to this day.
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